FAQ
Terms
privacy
Here you will find answers to frequently asked questions as well as our terms and conditions and privacy information.

QUESTIONS?

ANSWERS

A new website starts between 2500 and 3000 USD and increases in cost as the complexity of the website increases. Custom coded websites can increase in cost by 2 fold or more and mobile application or specialized development or coding can increase costs by 3 or 4 fold.

Please take time to establish a realistic goal for your budget. We are more than happy to help you with this during your free consultation.

Each project is unique, even the simple ones. Obviously the more complex a project is the more time it will take to finish. Generally a website that is fairly standard will take anywhere from 2-6 weeks to complete.

We will be more than happy to give you an ETA during your free consultation.

Once a project is complete and is fully paid for you own the website. Until these conditions are met SilverFox Web Designs maintains ownership.

We are always available to you via your private Slack channel if you have any questions. Consultation is always free for our clients and available at no additional cost. As well we always provide and maintain a user guide that explains how your website functions and how to use it properly. We will update the guide if more questions are asked.

SilverFox Web Designs provides a 30 day leeway period after a website successfully launches. This leeway period is to monitor the website and identify any remaining issues that may have been missed during quality assurance and client testing. Once this period has passed any further maintenance would require a maintenance plan.

Maintenance is pay as you go. We require a 5 hour minimum, but you may purchase more time as needed. Time never expires and is never used without permission from the client to do so. We track time accurately and will notify our clients when time is running low.

Maintenance time is available for 10% less than our standard rates when ordered in conjunction with a new website project.

You may remove the branding once you own the website. Once the site is paid for in full you can request the removal.

We do ask that you consider the benefits it has for us. And that it will take up little to no space or be noticeable nor will it detract from your website design. If you are kind enough to leave it on there to help support our work, we would be much appreciative of the gesture.

We require an initial deposit of 50% to begin any project. Maintenance time is due up front in full.

If you would like to split the remainder of a project into monthly manageable payments we are happy to oblige.

We can setup payments for a minimum of 3 months up to 12 maximum. Each month carries +1% interest per month. The minimum plan has a 3% interest rate. A 12 month plan would have a 12% interest rate. etc.

Any payment arrangement will be selected and noted in the quote to be accepted by the client.

terms &

conditions

Estimates are based on the information given to us by the customer as well as investigations done on our behalf to determine the best solution for the customers needs.

A quote may be adjusted or modified prior to acceptance as seen fit by the customer. It is up to the customer to ensure all pertinent information be present within the quote prior to acceptance. Quotes or estimates are not legally binding until they are accepted officially.

There are 4 potential fees associated to each project

  1. Taxes
  2. Processing
  3. Interest
  4. Third Party Fees

Depending on project requirements and organizational status, such as non profits, clients who are not exempt from taxation will always pay taxes along with processing fees. Everyone pays processing fees and some may pay third party fees if their project requires pre developed scripts or plugins for functionality on their website. Users who choose to setup payment options with us are charged interest. Interest is accrued  @ +1% for each month of payments up to 12 months with a minimum of 3 months. The lowest interest rate would be 3% per month considering the latter.

There are no late fees, however, payments on every project are due on delivery and while we’re reasonable with our clients and supportive of their unpredictable scenarios of which creates unnecessary delays we may seek legal action to collect on said dept. We ask that you always communicate with us and work with us on a plan to pay off any dept you may be struggling with.

We present all clients of ours with an initial estimate or quote for their project based on the information provided by the client and investigations done on our behalf. We will always deliver the most accurate assessment for each project. With that said, once the quote is agreed to and accepted by the client it becomes legally binding and is carried out promptly so work may begin.

It is up to the client to ensure all pertinent data is present as seen fit by them before accepting the agreement. Any additional work request after the fact would require a new agreement.

We accept all major credit cards and payment options through the following processors:

  1. Stripe
  2. PayPal

We no longer accept checks or money orders or cash for payment. If you do not have a way to pay using the above mentioned processors we suggest you find a pre paid debit card of which you can use to settle any debts.

A website will launch when these conditions are met:

  1. Website has passed internal quality assurance.
  2. Website is approved by client.
  3. Final payment has been made or any remaining debts settled.

We can provide an estimated time of arrival or ETA for your project prior to acceptance. ETA’s are not considered deadlines.

If you have a deadline, we ask that you share that information with us so we may ensure it’s validity. We will not accept a project with an unrealistic deadline.

Projects with priority service requested may carry an increase in our hourly rate of up to 25%.

We place a small text notification in the footer of every new website project we complete that reads “Website by: SilverFox Web Designs” of which links back to us.

SilverFox Web Designs has one goal to accomplish and we will continue working until then. With that said, we can not be held liable for any misdirection, delays in project, financial discord associated to or any other conceivable loss associated to the specific tasks we were hired to complete if said actions were not in conjunction with our own abilities or project management efforts.

We can ensure we will manage each project and deliver on ordered requests promptly and efficiently. it is up to the client to ensure they are properly prepared before and during project development. It is up to the client to ensure prompt communications are given in order to avoid delays or other issues.

  • Monday: 9:00AM-12:00PM / 1:00PM-4:00PM MST
  • Tuesday: 9:00AM-12:00PM / 1:00PM-4:00PM MST
  • Wednesday: 9:00AM-12:00PM / 1:00PM-4:00PM MST
  • Thursday: 9:00AM-12:00PM / 1:00PM-4:00PM MST
  • Friday: 9:00AM-12:00PM / 1:00PM-4:00PM MST
  • Weekends: OFF
  • Holidays: OFF (This includes all recognized holidays.)
  • Standard Rate: $85 USD Per Hour
  • Full Stack: $115 USD Per Hour
  • Priority Rate: Up to +25% on standard – Negotiable
  • Veterans: 25% Off
  • Non-Profit: 15% Off
  • B2B: 20% Off

When you request an estimate on a project we apply savings based on the amount of hours estimated.

  • 1-25 hours = standard rate
  • 26-50 hours = 5% Reduced
  • 51-75 hours = 10% Reduced
  • 76+ hours – 15% Reduced

Veterans and Non-Profits may save more with their standard deductions. We will always apply the highest savings per project applicable.

Once a customer has committed to their project and has made the initial payment we are unable to refund the money. We function on a project to project basis as such each time we’re paid funds are distributed accordingly among the team.

However, if you decide you do not want to begin or continue a project you can always convert your time to maintenance time with us. This time can be used for anything and is good for life so can be used whenever you like.

We ask that each client consider this before accepting and paying on a quote.

In the event a client of ours is involved with a crime we would need to provide any and all requested information to the proper authorities. We will never take part in illegal activity.

We will treat our clients with respect. All we ask is they treat us with the same respect. We do not tolerate toxic or abusive behavior towards our staff.

Projects may be cancelled under extreme conditions or circumstances. We will always communicate with our clients to resolve any situations before coming to this determination.

We may seek legal action to collect on debts. In the event this is necessary all legal fees associated with the collection process would be the clients sole responsibility.

Please communicate with us and we will help you resolve your debt.

your

privacy

With every new client non disclosure is a given. Please see our privacy information below. You may also provide a non disclosure and we will be happy to sign this prior to any consultation.

If you received a quote from us and denied the quote we may reach out to you to further understand how we can improve upon our services. Any information you can provide us will be much appreciated.

We will not share this information. This information will be used internally to improve upon our services. We always want to offer the best for our clients.

Protecting your private information is our priority. If you require a non disclosure statement prior to consultation please let us know. We are more than happy to sign a non disclosure.

We will not do this:

  1. We will not share your personal or contact information
  2. We will not share any other communications
  3. We will not sell your information
  4. We will not store your payment information
  5. We will not accept payments on our website
  6. We will never send unsolicited communications

What we may collect from you:

  1. Your name, first and last.
  2. Your company name
  3. Your phone number
  4. Your website address
  5. IP Address
  6. Computer Location
  7. Company Name
  8. Comments / Questions / Inquiries

We use Google Analytics tracking for analytics. This will track user information such as location, time of visit and pages visited and may gather ip address, location and possibly computer id, of which, is all under the control of Google. This helps us to improve our website to better serve our clients. We do not share this information or use it for any other purpose other than to analyze our website performance.

SilverFox Web Designs welcomes your questions or comments regarding this Statement of Privacy. If you believe that SilverFox Web Designs has not adhered to this Statement, please contact SilverFox Web Designs at:

SilverFox Web Designs
Boise, Idaho
Email Address: info@silverfoxwebdesigns.com
Telephone number: 2089324311

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